Terms & Conditions — wak189 Platform Rules

Definitions

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise:

• "Platform" means the wak189 website accessible at wak189.app, including all associated sub-pages, applications, APIs, and services.
• "Company" or "wak189" means the legal entity operating the Platform under its international gaming license.
• "Member" or "User" means any individual who has successfully completed the account registration process on the Platform.
• "Account" means the individual member account created upon successful registration, used to access the Platform's products and services.
• "Balance" means the sum of real-money funds held in a Member's Account, excluding bonus funds unless the applicable wagering requirements have been fully satisfied.
• "Bonus Funds" means any promotional credits, free bets, or free spins awarded to a Member under a specific promotional offer, subject to applicable wagering requirements.
• "Wagering Requirement" means the total value of wagers a Member must place before Bonus Funds or bonus-derived winnings become eligible for withdrawal.
• "KY C" means Know Your Customer — the identity and document verification process required before a Member's first withdrawal is processed.
• "Responsible Gaming Tools" means the suite of self-management features available to all Members, including deposit limits, session reminders, cool-off periods, and voluntary self-exclusion.
• "Prohibited Jurisdiction" means any country or territory where accessing or using the Platform would violate applicable local law.
• "Payment Method" means any bank account, e-wallet, or cryptocurrency wallet used to deposit funds into or withdraw funds from a Member's Account.
• "Force Majeure" means any event beyond the Company's reasonable control, including but not limited to server infrastructure failures, natural disasters, regulatory interventions, or telecommunications outages.

Eligibility

Access to and use of the wak189 Platform is subject to the following eligibility requirements, all of which must be satisfied on a continuous basis throughout your membership:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age at the time of registration and at all times thereafter while using the Platform. This age threshold applies specifically to our primary market, Indonesia, in accordance with locally recognized standards for adult entertainment services.
• You must have the full legal capacity to enter into binding contracts under the laws of your jurisdiction of residence.
• You must not be a resident of, or be accessing the Platform from, any Prohibited Jurisdiction.
• You must not be a current employee, contractor, officer, director, or close family member of any employee of the Company or any of its affiliated game providers or payment processors.
• You must not be subject to any self-exclusion order previously submitted through wak189's Responsible Gaming Tools or through any third-party responsible gaming organization that the Company participates in.
• You must access the Platform solely for personal entertainment purposes and not for any commercial, business, or professional gambling purpose.

By registering an Account, you represent and warrant that you satisfy all of the eligibility criteria listed above. wak189 reserves the right to request supporting documentation at any time to verify continued eligibility.

Account Registration

To access the full range of wak189 products and services, you must create a registered Account. The following conditions apply to all account registrations:

• Each individual may hold exactly one (1) Account on the Platform. Opening, operating, or attempting to operate more than one Account — whether in your own name or using aliases, nominee names, or shared devices — constitutes a material breach of these Terms.
• You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, residential address, email address, and Indonesian mobile number. The provision of false or misleading information is grounds for immediate Account suspension.
• You are responsible for ensuring that the personal information held on your Account remains accurate at all times. Any changes to your name, address, or contact details must be notified to the wak189 support team promptly.
• Accounts are personal and non-transferable. You must not sell, assign, transfer, or otherwise dispose of your Account or any rights associated with it to any third party.
• wak189 reserves the right to decline any registration application at its sole discretion, without being obliged to provide a reason for such refusal.

Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any two-factor authentication codes associated with your Account. The following security obligations apply:

• You must choose a strong, unique password that is not used on any other online service.
• You must not disclose your login credentials to any third party under any circumstances.
• You must notify wak189 customer support immediately upon becoming aware of any unauthorized access to or suspicious activity on your Account.
• wak189 will never contact you by any means to request your password. Any such communication should be treated as fraudulent and reported to our support team.
• All activity conducted through your Account — whether authorized by you personally or not — is your responsibility unless you have previously notified wak189 of unauthorized access and the Company has confirmed receipt of that notification.

wak189 offers optional two-factor authentication (2FA) via SMS to your registered Indonesian mobile number. Members are strongly encouraged to enable this feature to provide an additional layer of protection against unauthorized login attempts.

Deposits

The following terms govern all deposits made to a wak189 Account:

• Deposits may be made using any of the following Payment Methods currently supported by the Platform: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja, USDT (TRC-20), Bitcoin, and Ethereum.
• The minimum deposit amount is Rp 10.000 per transaction. Maximum deposit limits may apply depending on the selected Payment Method and will be displayed at the point of transaction.
• All deposits must be made from a Payment Method registered in your own name. Deposits originating from Payment Methods held in a third party's name will be declined and returned.
• wak189 does not charge any processing fees on deposits. However, your bank or e-wallet provider may apply its own transaction charges, for which wak189 accepts no liability.
• Deposits are typically credited to your Account within minutes. In the event of any delay, you should contact customer support with your transaction reference number for investigation.
• wak189 reserves the right to refuse or reverse any deposit that it reasonably suspects to be connected with fraudulent activity, money laundering, or any other prohibited conduct.

Withdrawals

The following terms govern all withdrawals from a wak189 Account:

• Withdrawals will only be processed to a Payment Method that is (a) registered in your own legal name and (b) the same method used for your most recent deposit, unless an exception has been approved in writing by the wak189 payments team.
• A completed KYC verification is mandatory before any withdrawal request will be processed. Please refer to Clause 10 for full KYC requirements.
• The minimum withdrawal amount is Rp 50.000 per transaction. Maximum daily and weekly withdrawal limits apply and are displayed within your Account dashboard.
• Withdrawal requests to Indonesian bank accounts (BCA, BRI, BNI, Mandiri, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically processed within minutes during operational hours (06:00–24:00 WIB). Requests submitted outside these hours will be processed at the next available window.
• Cryptocurrency withdrawals are typically processed within one (1) hour and are subject to applicable network gas fees, which will be deducted from the withdrawal amount.
• wak189 reserves the right to carry out additional security and fraud checks prior to releasing any withdrawal. This may extend processing times in specific cases. Members will be notified if additional documentation is required.
• Any withdrawal request associated with a Account under active investigation for suspected fraud, money laundering, or Terms violation may be placed on hold pending the outcome of that investigation.

Bonuses & Promotions

wak189 offers a range of promotional bonuses to new and existing Members. All bonuses are subject to the following general terms, as well as any specific terms communicated at the point of the individual promotion:

• All bonus offers are available to eligible registered Members only. wak189 reserves the right to limit or exclude specific Members from any promotional offer at its sole discretion.
• Unless otherwise stated, all bonuses are subject to a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The specific wagering multiplier and eligible games will be stated in the individual promotion's terms.
• Bonus Funds and real-money Balance are kept separately within your Account. Real-money Balance is used and wagered before Bonus Funds unless otherwise specified for a particular promotion.
• Bonuses may not be transferred, exchanged for cash, or applied to any other account.
• If wak189 determines that a Member has been exploiting bonuses — including through coordinated play, arbitrage strategies, or any other form of bonus abuse — the Company reserves the right to void all Bonus Funds, cancel any associated winnings, and close the Member's Account without further notice.
• Promotional offers have defined validity periods. Any Bonus Funds not used, and any wagering requirements not completed, within the stated validity period will expire automatically.
• wak189 reserves the right to modify, suspend, or terminate any promotional offer at any time and without prior notice, provided that Members who have already opted into an active promotion at the time of modification will not be adversely affected by retrospective changes.

Gameplay Rules

All games offered on the wak189 Platform — including live casino tables, slot games, the sportsbook, sakong (a traditional Indonesian card game), and *togel* (Indonesia's traditional numbers lottery) — are governed by the following general gameplay rules, in addition to any game-specific rules displayed within the respective game interface:

• All game outcomes are determined by certified random number generator (RNG) technology or by live physical dealing/spinning, as applicable. wak189 does not manipulate game outcomes.
• In the event of a disconnection during a live game round, the round will be completed according to the game engine's recorded state at the point of disconnection. The result of the completed round is final and binding.
• Minimum and maximum stake limits apply to all games and are displayed within the game interface prior to placing a wager. wak189 reserves the right to adjust stake limits at any time.
• Sportsbook odds are subject to change at any time prior to the acceptance of a wager. Once a bet has been accepted and confirmed with a bet reference number, the odds are locked in at that value.
• In the event of a game malfunction — including software errors, server faults, or data feed failures — wak189 reserves the right to void all affected wagers and return the staked amounts to the respective Members' Accounts. wak189's decision in such matters is final.
• wak189 reserves the right to void any wager where there is evidence of price errors, data feed errors, or circumstances that a reasonable person would recognize as an obvious mistake.

Prohibited Conduct

The following conduct is strictly prohibited on the wak189 Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of Balance and Bonus Funds, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one Account, or registering an Account in a name other than your own legal name.
• Providing false, inaccurate, or misleading information at any point during registration, KYC verification, or Account management.
• Using the Platform for any money laundering, fraud, or other financial crime purpose.
• Using any software tool, bot, algorithm, script, or automated system to gain an unfair advantage in any game or on the sportsbook.
• Exploiting software bugs, glitches, or display errors in any game for financial gain. Any such exploitation must be reported to customer support immediately upon discovery.
• Colluding with other Members or third parties to manipulate game outcomes, including but not limited to chip-dumping in poker or coordinated betting strategies in the sportsbook.
• Charging back or reversing any deposit transaction through your bank or payment provider without first raising the matter with wak189 customer support.
• Accessing the Platform from a Prohibited Jurisdiction using VPN, proxy, or any other obfuscation technology.
• Harassing, threatening, or using offensive language toward any member of the wak189 customer support team or other Members of the Platform.

Identity Verification (KYC)

In accordance with internationally recognized anti-money laundering (AML) standards and our licensing obligations, wak189 is required to verify the identity of all Members before processing withdrawal requests. The KYC process requires you to submit the following documentation:

• Proof of Identity: A clear, full-color copy of a valid government-issued photo identification document. Acceptable documents include an Indonesian National Identity Card (KTP), passport, or driver's license (SIM).
• Proof of Address: A document confirming your current residential address, dated within the past three months. Acceptable documents include a utility bill, bank statement, or official government correspondence.
• Proof of Payment Method: Where required, a copy of the front of your bank card, a screenshot of your e-wallet dashboard displaying your registered name and account number, or equivalent documentation confirming ownership of the Payment Method used for deposits.

All KYC documents must be submitted via the secure document upload function within your Account dashboard or via the official wak189 live chat support channel. Documents submitted via unverified email addresses or third-party file-sharing services will not be accepted.

wak189 aims to complete KYC verification within 24 hours of receiving a complete documentation package. In cases requiring additional review, Members will be notified of the extended timeline and the specific additional information required. wak189 reserves the right to request re-verification at any point during a Member's account lifecycle.

Responsible Gaming

wak189 is committed to promoting responsible gambling among all its Members. The following Responsible Gaming Tools are available to all registered Members free of charge and can be activated instantly from within your Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit caps. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure automatic on-screen notifications at intervals of your choosing to remind you of how long you have been playing in a single session.
• Cool-Off Periods: Temporarily suspend access to your Account for a defined period (24 hours, 7 days, 30 days, or 90 days). During a cool-off period, you will be unable to log in, deposit, or wager.
• Voluntary Self-Exclusion: Permanently exclude yourself from the Platform for a minimum period of six (6) months. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

If you are concerned that your gambling may be becoming a problem, we strongly encourage you to make use of the tools above and to contact our 24/7 Indonesian-speaking support team, who are trained to assist Members experiencing gambling-related difficulties. Please also visit our dedicated Responsible Gaming page for further guidance and external support resources.

wak189 strictly enforces its 21+ age policy and uses automated behavioral monitoring to proactively identify Members who may be exhibiting signs of problem gambling. In such cases, wak189 may reach out proactively to offer support or, where necessary, impose temporary account restrictions for the Member's own protection.

Privacy & Data

The collection, storage, processing, and use of your personal data by wak189 is governed by our Privacy Policy, which is incorporated into these Terms by reference in its entirety. By registering an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

In summary, wak189 collects personal data for the purposes of account administration, identity verification, fraud prevention, payment processing, customer support, and the delivery of personalized promotional communications (where you have opted in to receive such communications). wak189 does not sell personal data to third-party advertisers. All personal data is processed in compliance with applicable international data protection standards.

Intellectual Property

All content on the wak189 Platform — including but not limited to the brand name, logo, website design, graphics, text, software code, game interfaces, and promotional materials — is the exclusive intellectual property of the Company or its licensed third-party providers, and is protected by applicable international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. Nothing in these Terms constitutes a transfer of any intellectual property rights to you. You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without the prior written consent of wak189.

Limitation of Liability

To the fullest extent permitted by applicable law, wak189 excludes all warranties, representations, and conditions — whether express, implied, or statutory — regarding the Platform, its availability, accuracy, or fitness for any particular purpose.

wak189's total aggregate liability to any Member for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that Member to their Account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

wak189 accepts no liability for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect.
• Any service interruptions, delays, or errors attributable to Force Majeure events.
• Any unauthorized access to your Account resulting from your failure to maintain the security of your login credentials.
• Any decisions you make in reliance on information displayed on the Platform, including odds, statistics, or game outcomes.
• Any third-party payment processing delays, errors, or failures outside wak189's direct operational control.

Termination

Either party may terminate the Member's Account at any time:

• By the Member: You may close your Account at any time by contacting the wak189 live chat support team. Account closure requests will be processed within 48 hours, provided that no active wagering, pending withdrawal, or open investigation is associated with the Account at the time of the request. Any verified real-money Balance remaining at the time of closure will be returned to your registered Payment Method following completion of any outstanding KYC obligations.
• By wak189: wak189 may suspend or permanently close any Account — with immediate effect and without prior notice — where the Company has reasonable grounds to believe that the Member has breached these Terms, engaged in fraudulent or criminal activity, or where continued operation of the Account would violate applicable law or the Company's licensing obligations.

Upon termination by either party, all licenses granted to the Member under these Terms are immediately revoked. Clauses relating to intellectual property, limitation of liability, dispute resolution, and governing law shall survive termination.

Amendments

wak189 reserves the right to amend these Terms & Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a Member — wak189 will provide at least seven (7) days' advance notice by publishing a notice on the Platform homepage and, where practicable, sending an email notification to your registered email address.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Platform and close your Account prior to the effective date of the change. The most current version of these Terms will always be available at wak189.app/terms-conditions.

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of wak189's licensing jurisdiction and applicable international gaming regulations.

In the event of a dispute between a Member and wak189, both parties agree to first attempt resolution through good-faith direct negotiation. A Member wishing to raise a formal complaint must submit a written complaint to the wak189 support team at the email address listed in Clause 18. wak189 will acknowledge the complaint within 48 hours and aim to provide a full written response within ten (10) business days.

If a dispute cannot be resolved through direct negotiation within thirty (30) days of the complaint being submitted, either party may refer the matter to binding arbitration under the rules of a mutually agreed internationally recognized arbitration body. The language of arbitration shall be English. The arbitrator's decision shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration proceedings.

Contact

For any queries, complaints, or correspondence relating to these Terms & Conditions, please contact the wak189 compliance and support team through the following channel:

These Terms & Conditions were last updated in January 2026 and supersede all previous versions. By continuing to use the wak189 Platform, you confirm your acceptance of these Terms in their entirety.